Refund Policy

1. Overview

Subscription fees on R2P are generally non-refundable, as described in our Terms of Service. As an exception, we offer a limited money-back guarantee on unused plan credits if you decide R2P isn't right for you shortly after subscribing.

2. Eligibility Window

• Monthly plans — you may request a refund on unused credits within 14 days of your subscription charge.
• Yearly plans — you may request a refund on unused credits within 30 days of your subscription charge.

3. What Counts as "Unused"

We calculate the refund based on the plan credits (article, image, and reel credits) allocated to your account at the start of your billing cycle that you have not yet consumed at the time you submit your request, as recorded in your account's credit transaction history. Any credits already used to generate content, and any usage-based fees already incurred, are deducted from the refundable amount.

4. What Is Excluded

• Purchased credit packs (one-time top-ups) are non-refundable, as they do not expire.
• Requests submitted after the applicable 14-day or 30-day window has passed.
• Custom or Agency-negotiated contracts, unless otherwise agreed in writing.
• The free trial plan, which is not a paid subscription.

5. How to Request a Refund

Email [email protected] from the address associated with your account, within your eligibility window, and let us know you'd like a refund on unused credits. Our team will verify your usage against your account's credit history and confirm the refundable amount before processing.

6. Processing

Approved refunds are issued to your original payment method through Paddle, our payment processor, and typically appear within 5–10 business days depending on your bank or card issuer. Your subscription will be cancelled as part of a refund request unless you ask us to keep it active.

7. Questions

If you're unsure whether you're eligible, reach out to [email protected] and we'll help you figure it out.